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A Look Back at FSTEC 2024: Tech Trends That Are Shaping the Future of Foodservice

PAR Team — Tue, 24 Sep 2024 19:26:04 +0000

We just got back from FSTEC 2024 and the future of restaurants is looking pretty exciting. This year’s conference brought together leaders in the food service industry, serving up the latest and greatest in restaurant tech. From the power of Artificial Intelligence to innovations in payment solutions, this year’s event wasn’t just a tech show—it was a peek into how tomorrow’s restaurants will run smoother, faster, and smarter.

Here’s a look at what we saw at FSTEC 2024:

The Rise of AI in Operations

A major theme throughout the conference was the continued rise of artificial intelligence (AI) in restaurant operations. Conversations centered around AI dominated the floor, highlighting its crucial role in streamlining inventory management, optimizing labor strategies, or enhancing customer service. It was clear that AI is at the forefront of innovation and here to stay.

AI is increasingly being leveraged to enhance back-office inventory management. AI platforms provide real-time insights and enable automated inventory counts, empowering restaurants to optimize workflows and improve customer engagement. The ability to access precise data reduces human error and increases efficiency, allowing managers to make informed decisions faster.

AI is also playing a crucial role in enhancing customer-facing solutions in the drive-thru. Recently, QSR brands have started implementing AI-powered ordering tools in the drive-thru, to improve order accuracy, upselling, and speed of service. This integration not only speeds up drive-thru operations but also enhances the overall customer experience.

Automated systems are stepping in to fill the gaps, allowing staff to focus on providing exceptional service while back and front-end processes run smoother and faster than ever before. As these AI-driven solutions become more prevalent, the potential for increased operational efficiency and customer satisfaction continues to grow, further solidifying AI’s role in the industry’s future.

There’s a Growing Demand for Digital and Contactless Payments

Payments have always been a focal point at FSTEC, but this year it was clear that the future is entirely digital. The conversation around digital wallets, mobile and contactless payments, and embedded payment systems dominated the floor. Restaurants are moving beyond traditional payment systems, with many operators now adopting flexible, integrated payment solutions that are built specifically for the restaurant industry.

Contactless payments are leading this shift, providing a seamless and convenient way for customers to complete transactions. Not only are these systems convenient, but they are also enhancing security, streamlining transactions, and offering new ways to engage with customers through loyalty tie-ins. As more restaurants embrace digital and contactless payments, the entire customer journey, from ordering to paying, will be more frictionless than ever before.

Technology’s Impact Goes Beyond Operations

As impactful as technology is on restaurant operations, its influence on the customer and employee experience is just as significant. PAR CEO, Savneet Singh, alongside Jeff Caplan, Senior Vice President and CIO at Hooters of America, and Sean Thompson, VP of IT at Freddy’s Frozen Custard & Steakburgers, explored this theme during a panel discussion at FSTEC. The consensus was clear: technology has the power to streamline operations and enhance customer experiences. However, it should remain in the background, enhancing, but never overshadowing the human elements of dining.

As Jeff Caplan put it, “Within our business, if you are running around because you’ve had hacks [or] network downtime, you can’t do all the fun stuff. So, the first thing you do is get your foundation down and make sure that you have good data. Make sure you have safe and secure data, and you don’t have to spend as much time running around playing defense.” With these basics secured, operators can stop worrying about disruptions and start focusing on enhancing service and providing great experiences.

At Freddy’s Frozen Custard & Steakburgers, flexibility is key. Thompson explained that their goal is to empower guests to order and interact with the brand in whichever way suits them best. “You can order it in a restaurant. You can order it digitally, you can earn it, you can redeem it. All of these things just happen all together, just like a good DJ makes everything work,” said Thompson. By allowing technology to operate seamlessly behind the scenes, Freddy’s can focus on creating smooth, memorable experiences for every guest.

Laying a strong foundation and integrating solutions that operate seamlessly in the background allows restaurants to elevate both operational efficiency and guest satisfaction. The right balance between technology and human interaction is what will ultimately drive success in today’s evolving dining landscape.

As we wrapped up our time at FSTEC 2024, one thing was certain—restaurants are on the brink of a transformation, and technology is at the heart of it all. It is clear that the future is here, and it’s full of possibilities for those ready to embrace change. Whether you are an operator looking to streamline your business or a tech enthusiast curious about what’s next, FSTEC 2024 proved that the intersection of food and technology has never been more exciting.

Elevate Your Dining Experience: Discover the Power of PAR Brink’s Spring Release

PAR Team — Wed, 03 Jul 2024 14:32:02 +0000

Restaurateurs are facing a revolving door of obstacles, ranging from inflation to a lackluster labor market to supply chain woes. Amidst these challenges, guests are still looking for a five-star experience with high-quality meals and stellar service.

In this landscape, technology is a crucial weapon in a restaurant brand’s arsenal. A robust core tech stack, particularly a modern point-of-sale system, can act as a powerful ally that helps restaurants reduce operational errors and increase staff productivity, freeing them up to focus on what truly matters: delivering convenience and incredible experiences for guests.

That’s why we are excited to announce the latest enhancements to the PAR Brink POS software. PAR Brink’s Spring Release is packed with new features that enhance table service operations, reduce staff bottlenecks, and expedite guest service.

Enhancements for Table Service Restaurants

This latest release introduces a suite of features designed to optimize table service operations to benefit both guests and staff:

Prioritizing Guest Convenience:

Pay-At-The-Table Powered by PAR Pay: Now guests can review and pay for their meals directly at their table. This ultimately eliminates unnecessary wait times and gives guests the flexibility to pay how and where they want. Restaurants unlock operational versatility and speed up the transaction process by 2-3 seconds when pairing PAR Brink with PAR Pay.
Smoother Bar Service: PAR Pay’s Credit Card Pre-Authorization allows guests to seamlessly keep tabs open throughout their visit via a pre-authorized credit card with a pre-set amount. This protects restaurants from potential walkouts, improves speeds of service, and allows staff to focus on guests without having to require payment for each round of food or drinks.
Auto-Split Orders by Seat: This release also provides operators with order splitting by seat and effortless one-click printing of individual checks. These features significantly expedite table turnover, remove manual steps, and ensure each guest receives their accurate bill quickly. This is especially beneficial for larger groups, allowing you to keep your service smooth and efficient.

Foster Staff Satisfaction and Engagement:

This release goes beyond streamlining table service operations. It also empowers your employees – the backbone of your operations – with the tools they need to prioritize guests and provide a more enjoyable experience.

Encourage Sales with Gamification: Get your team excited about sales with item group sales tracking on employee checkouts. Boost upsell efforts and promote friendly competition.
Transparent Tip Sharing: Facilitate the inclusion of tip amounts for all staff involved in serving your guests. Foster a more transparent workplace and ensure equitable distribution of gratuities, benefiting both your back-of-house and front-of-house teams. This can also be used to enhance the customer receipt to show suggested tip amounts.

New Features that Ease In-Store Administrative Burdens

As part of the Spring Release, Brink has evolved its architecture for strengthened in-store resilience. This aligns with Brink’s product philosophy that operators should never lose access to their in-store POS. Now, if a primary register loses connection to the cloud, a designated backup register will take over and conduct in-store operations independently of the cloud. This added layer of redundancy ensures seamless in-store operations even if the primary terminal fails or internet connectivity is lost. Consequently, this reduces downtime and mitigates a hard-down state and risk of revenue loss.

Additionally, this release provides operators with new features, including:

Seamless EBT Payments Process EBT payments directly on PAR Pay devices – no extra device required. Reduce fraud, manual tasks and alternative processes, and reporting inconsistencies.
Support for 24-Hour Restaurants: With this update, Brink can easily support restaurants with 24-hour operations. Open orders on the register and KDS screens will remain actionable even after the end of the day occurs so staff can pick up where they left off. Tendered orders not yet fired will also persist and be sent to the kitchen at the right time. No more lost orders, remakes, or confused staff.

To learn more about PAR Technology’s suite of best-in-class restaurant solutions, visit us at PAR Tech or book a demo today!

From Chaos to Control: How PAR POS™ Transforms the Daily Grind for Restaurant Staff

PAR Team — Wed, 17 Jan 2024 05:00:04 +0000

In today’s restaurant landscape, where new technology and flashy trends vie for attention, a fundamental truth remains: human connection is the bedrock of truly remarkable guest experiences. As Brett Schulman, CEO of Cava and a valued PAR customer, aptly said in a recent QSR article, “the people who deliver great service every day, in every restaurant, every shift” are what set winning concepts apart. Well-trained, motivated, and engaged employees are the architects of genuine hospitality, crafting seamless operations, top-notch service, and a welcoming atmosphere that inspires loyalty and repeat business.

However, the industry faces a harsh reality: high staff turnover. According to a National Restaurant Association survey, nearly 62% of restaurant operators lacked the personnel to meet customer needs in 2023. This revolving door of employees disrupts operations, leaving knowledge gaps and requiring constant re-training. The impact is significant: increased training costs, compromised service quality and consistency, and ultimately, a dampened bottom line.

In this tight labor landscape, prioritizing the staff experience is crucial. Restaurants need to invest in technology that empowers their employees. The POS system – pulsing with omnichannel orders, data, and the constant churn of a busy day – holds immense potential to transform the staff experience. Streamlining operations, automating tasks, and minimizing errors frees staff from stress, allows faster service, and equips them for success. By creating a smoother experience with the right POS, you’ll see the rewards in efficient operations, happier staff, and delighted guests. For this, choose a complete POS partner – powerful tools, scalable tech, purposeful customer-focused innovation, and trusted allyship.

PAR POS: Designed for Staff Success

PAR POS, a leading cloud-based POS system, addresses staff-centric needs head-on. Built with meaningful innovation that prioritizes user needs and experience, PAR POS empowers your team from day one. Its flexible design and powerful functionality ease morning rushes, dinner crowds, and everything in between, reducing friction and making work less stressful.

Let’s explore some of PAR POS’s fantastic capabilities specifically designed to address common employee pain points ultimately making their jobs easier, more efficient, and more rewarding.

Resilient In-Store: In the hectic restaurant setting, a few things stress staff like a malfunctioning POS. PAR POS is designed to ensure that employees never lose access to their POS in-store, even in high-demand situations or technical disruptions. Even if the primary register stumbles, a dedicated backup seamlessly steps in, running independent of the internet and the cloud. This ensures that staff can focus on what they do best – delivering exceptional service – without the stress of tech meltdowns.
Configured To Staff Comfort: Take the guesswork out of the POS setup with flexible configurations and easy-to-customize screens. PAR bends to your restaurant, not the other way around. From out-of-the-box templates to custom menus and workflows, PAR POS fits your desired brand and processes. Staff learn in 30 minutes, not days, thanks to the intuitive interface and familiar feel. Less clicking, less training, and less stress ensures happy staff – it’s a PAR POS thing.
Easy Order Management: Sleek order preview panels let staff see up to 8 orders at once on the menu screen, allowing them to scan, validate, and process orders in seconds. No switching screens, hunting for details, or order confusion. Plus, PAR POS’s tablet-optimized drag & drop lets you shuffle orders on the fly. Easily manage the flow by moving orders, saving spots, and keeping everything organized with a single swipe. PAR POS ensures your team always stays in control.
Stress-free Pick-Ups: The Bag Chit feature consolidates all crucial order details onto one receipt, providing staff with a clear and concise overview of each guest’s to-go order. This eliminates the risk of order mix-ups and establishes a smooth pick-up process for both employees and guests, ultimately reducing stress and frustration for all.
Charitable Giving Made Easy: PAR POS’s Round Up for Charity functionality lets guests seamlessly support their favorite charities with a single tap at checkout, without the need for cashier prompting. It transforms potentially awkward moments between the guest and cashier into pressure-free, positive interactions. With manual prompting out the door, checkouts flow faster, making everyone happy.
No More Payday Panic: PAR POS automates pay rate changes, ensuring accuracy, efficiency, and workplace equity. No more manual scheduling or calculations. Operators gain insights into future labor costs and can synchronize adjustments for all employees fairly. Freed from administrative tasks, managers can focus on strategic initiatives and better support their staff.

Investing in a staff-friendly POS system like PAR POS is more than just a purchase; it’s a strategic move. Empowering your team with the right tools and support leads to a ripple effect: happier employees, smoother operations, and ultimately, better bottom line. It’s a win-win that keeps your business thriving for years to come.

Visit us at PAR POS or request a demo today!

What Makes a Pizza POS?

PAR Team — Fri, 22 Sep 2023 21:39:10 +0000

Pizza is a dish held close to almost every American’s heart. It is a quick, easy, and delicious go-to meal for most families, with an estimated 93% of Americans eating a slice at least once a month. And in certain cities around the country where pizza is in the spotlight, like Chicago and New York, the number of regular pizza eaters can certainly be much higher. In the United States alone, pizza is a $45.1B industry, and that metric is only expected to grow as consumers continue to crave a slice of the pie.

Contrary to popular belief, pizza restaurants are not just another subcategory of the restaurant industry. In fact, it actually has quite a few distinctive features when it comes to leveraging technology and providing unique consumer experiences. Given the recent surge in customization in restaurants, having a tech stack that’s able to handle modifications and substitutions is more important than ever before—and pizza is no exception. Pizza historically has more nuances and modifications to the order than any other restaurant dish. This makes it essential for any pizza parlor to sport a point-of-sale (POS) system that’s more than up for the task, ensuring that customers can grab that flawless slice to their liking pronto! PAR Technology’s PixelPoint POS is proven to step up to the plate, handling every kind of pizza that comes its way, making it an ideal fit for all forms of eateries, whether it’s a big chain or a standalone joint that whips up its own dough!

But what makes PixelPoint POS the ideal choice for any pizza restaurant? Let’s break it down:

Customizable Pizza Builder: The ideal pizza POS must be able to build personalized pizza pies catered to consumers’ requests while assigning the right price tag to it. A POS system that can customize guests ’ pizzas to their liking ensures they can personalize their pizza size, crust type, cheese selection, an array of toppings, and any other request they may have.
Split toppings and half-and-half orders: The ability to split toppings and accommodate half-and-half orders is crucial. Split orders enable customers to choose different toppings on each half of their pizza, while half-and-half orders allow customers to combine two pre-made pizza recipes on one pie. It is important that your pizza POS allows for splits and half-and-half orders to allow customers flexibility.
Specials and Combos: Imagine a family pizza night without those delightful breadsticks or a sweet dessert on the side – it just wouldn’t be the same! Combos not only serve as a welcoming invitation for diners but can also act as a clever strategy to boost pizza sales. In fact, larger pizza chains often sweeten the deal by bundling sides or beverages with a pizza order. For managing such enticing combinations, your POS must seamlessly factor in special pricing, coupons, and discounts at the checkout stage. After all, it’s these little touches that keep both customers and profits rolling in!
Online Ordering and Delivery: The bread and butter, or the sauce and cheese, of pizza operations are online ordering and delivery services. According to the US Department of Agriculture, 59% of Americans choose to eat pizza in their homes rather than dine out at pizza restaurants. This makes online ordering and delivery options or integrations an absolute essential for any pizza brand’s POS system.
Customer Database: Whether it’s a sprawling enterprise or the cozy mom-and-pop pizzeria just around the corner, any pizza POS has the power to boost efficiency and customer frequency by utilizing a customer database. Leveraging a customer database serves two purposes: 1. For delivery and re-orders, operators can trim down time by streamlining the process, thus enhancing overall operations., 2. The brand can go the extra mile in cherishing and retaining customers with a range of customer management features. These include order history tracking, customer profiles, and the capability to dispatch targeted promotions or tailor-made offers. Incorporating such features will not only enhance business operations but will also add that extra layer of personalization that keeps customers coming back for more slices of your pizza goodness.

Whether you’re eyeing expansion for your operations or aiming to streamline sales and labor tracking, PixelPoint has all the ingredients a pizza restaurant could possibly desire.

If you’re looking to upgrade to PAR’s Pizza POS, or are interested in learning more, visit us at PixelPoint or schedule a demo today!

Fortifying Your Restaurant: How A Modern POS Enhances Security and Compliance

PAR Team — Wed, 20 Sep 2023 20:45:08 +0000

In today’s landscape, restaurants are rapidly embracing technology to drive operational efficiency and elevate their guest experience. On average, brands now work with 20 to 30 technology vendors – ranging from POS systems, online ordering and delivery aggregators to loyalty programs, back-office tools, a plethora of digital payment methods and more. Ultimately, this recent technology surge has led to a significant increase in the volume of customer data that restaurants generate and need to manage, making data protection a paramount concern. Plus, with restaurant networks being routinely accessed by numerous staff and vendors within their ecosystem, new challenges have emerged in safeguarding this information. In an era marked by increasing data breaches and cyber attacks, data security is a top concern for IT and technology leaders in the hospitality industry.

Sitting at the core of a restaurant’s technology stack, the POS system is a critical bulwark in ensuring its security and compliance. This is because the POS handles sensitive payment information and acts as a bridge to various third-party vendors, making it a prime target for potential threats and breaches. Data breaches, when successful, are publicly reported and result in reputational damage, loss of customer trust, and financial burdens like lost sales, fines, compensation, and increased insurance premiums.

Therefore, it is essential for restaurant owners and operators to choose a POS partner with strong security features and a proven record of compliance to protect against these risks. In fact, The 2023 Smart Guide to Restaurant Management and POS Systems revealed that 69% of over 300 surveyed restaurant IT decision-makers identified meeting security and payment compliance requirements as one of the biggest benefits of choosing the right POS system.

Key Considerations for a Secure POS Provider

It is crucial to note that not all POS systems offer the same level of protection. Although the prospect of upgrading to a more secure POS might initially seem expensive and challenging, in reality, it is a small price to pay to avoid the above-mentioned consequences of data lapses. So, what do you need to futureproof and safeguard your restaurant’s operations in an increasingly digital world? Read below.

Modern Architecture and Security Features

Choose a POS system with the right architectural foundation. A cloud-native POS is designed from the ground up with optimal security in mind, making it the superior choice compared to legacy systems with on-premises servers or partial cloud configurations. Modern cloud-based POS solutions offer robust security measures, including data encryption, proactive monitoring, and role-based access controls. In contrast, legacy systems often run on outdated, inflexible software architectures and lack the robust security tools needed to combat evolving vulnerabilities, making them easier targets for cyber-attacks, ransomware, and other issues.

Proven Certification and Compliance Track-Record

The increased focus on data privacy has also led to strict regulations like the Payment Card Industry Software Security Framework (PCI SSF), General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA). Restaurants must select a POS that enables them to fully adhere to these rules as non-compliance can result in hefty penalties, reputational harm, and the inability to process card payments, leading to loss in revenues.

Legacy POS systems can impede compliance efforts significantly. They often lack the mandated modern data handling practices, struggle with timely updates and patches, and face resource limitations. In fact, this challenge persists even with cloud-based POS solutions, as many of them lack full PCI compliance. To address potential compliance gaps in these cases, especially when managing multiple vendors or disjointed technology, restaurants are forced to invest in middleware or extra technology. This incurs additional expenses and distracts from core business operations.

PAR POS is the cloud-based solution that delivers on these considerations, providing customers with a reliable POS partner that takes a comprehensive approach to security:

PAR POS uses powerful encryption to protect data during transmission and storage, ensuring safe exchanges between the POS system and other components. Unnecessary data is removed or anonymized daily, following industry standards.
To stay ahead of security threats, PAR POS regularly updates its cloud infrastructure and proactively monitors for any unusual activities. It also allows brands to precisely define user roles and staff permissions and enforces multi-factor authentication, reducing the risk of unauthorized access and internal breaches.
For system reliability and in-store continuity, PAR POS uses redundant servers to prevent failures, minimize downtime, and preserve data integrity. In the event of network disruptions, it seamlessly switches to offline mode, ensuring uninterrupted operations and secure data synchronization when reconnected.
PAR POS is designed to meet evolving regulations and holds an industry-leading track record of compliance certifications. It was one of the first to achieve PCI SSF certification, a modern standard for payment software security that builds on PCI DSS. Paired with PAR Payment Solutions, PAR POS also simplifies and automates compliance certification processes for brands. Thus, restaurant operators can focus on running their business instead of worrying about complex paperwork, compliance gaps, or fines.

Interested in learning more about modern POS systems that combine operational efficiency and security? Visit us at PAR POS or Download the eBook now!

Fresh Kitchen Increases Speed of Service and Order Accuracy with Brink POS®

Michelle George — Wed, 21 Sep 2022 13:29:31 +0000

In 2021, Fresh Kitchen turned to PAR Technology to deploy a configurable
point-of-sale system that could accommodate both cloud-based and on-
premises ordering—and enable customers to complete their orders in under
60 seconds.

Part of the Ciccio Restaurant Group, Fresh Kitchen is a modern, fast-casual
dining concept offering premium gluten-free, non-dairy, vegan-friendly
bowls and homemade sauces, as well as pressed juices, homemade
teas, and agua frescas without added refined sugars. With 12 locations
throughout the Tampa, Orlando, and South Florida markets, Fresh Kitchen
plans to expand throughout the state of Florida over the next several years.

According to Daniel Meretsky, Vice President and Head of Technology, Fresh
Kitchen “wanted to have the ability to have a Near Field Communication
(NFC) payment option that allows PARPay, Apple Pay, Samsung Pay, and
other payment opportunities, but wouldn’t lock them in to any single card
processor.” Additionally, they wanted a point-of-sale system that could be
deployed quickly, at scale, without compromising quality.

“We wanted to ensure that the system was always on the forefront of
integrations with loyalty solutions and third parties,” said Meretsky. “One
that offered multiple levels of team members’ security and has a very
stable platform. We did an RFP with several companies and PAR came
out to be the one that met all the requirements that we wanted. When we
showcased it to a few of our other C-suite executives they really enjoyed the
PAR Brink POS ® experience.

…

Grow Your Restaurant with the Right POS Solution

PAR Team — Wed, 06 Jul 2022 13:20:09 +0000

Leave behind your legacy POS solution and upgrade to the all-in-one Brink POS

By Brandon Solnit – PAR Technology

Legacy point-of-sale solutions are a dying breed. What was once revolutionary restaurant technology has quickly turned into a headache for restaurant owners, managers, and franchisees. Old POS solutions tend to cause front-of-house clutter and confusion that leads to slower service speeds and lower customer satisfaction. Your POS must be an all-in-one, easy-to-integrate, and easy-to-use solution to provide customers with fast service and a wonderful experience. A solution like Brink POS.

PAR Technology’s Brink POS gives you the flexibility to scale and the customization to personalize your offerings, making it the ideal solution to grow your brand. This all-in-one system was designed for enterprises but fits the needs and is flexible enough for independent restaurant owners. It’s time to ditch your outdated point-of-sale technology and make the switch to the future of POS solutions. Here is everything you need to know about Brink POS and how it will elevate your brand.

An easy-to-integrate all-in-one solution

Brink POS is an all-in-one point-of-sale solution that includes everything you need to successfully run a restaurant and meet the demands of your growing brand. Brink POS is designed to scale and supports rapid rollouts with minimal friction. Open web API (Application Programming Interfaces) allows this point-of-sale solution to play well with others and work hand-in-hand with your existing products and systems. Brink POS’s open platform welcomes the latest and greatest in restaurant innovation, like PARPay, which brings forth more flexibility to pay, digital ordering strategies, and so much more for your customers. Brink POS’s extensive integration partner ecosystem gives restaurant operators the freedom of choice to select the partnerships that align with their needs.

Designed for the Cloud

With its cloud-based architecture, Brink POS allows restaurants to gain a sense of awareness and take control of their operations. The cloud-based architecture eliminates the need for a back-office server as all your data is seamlessly transferred to a secure and remote data center, reducing in-house clutter. Cloud-based services provide restaurant owners, managers, and franchisees with unlimited storage removing the need to install or maintain data in your restaurant. In the event of an internet outage, Brink POS will go into “Offline” mode and store crucial data and transactions that occurred in that time, then forward them to you when the connection is restored.

Brink POS enables you to receive essential data and insights about your customer’s spending habits and order frequency. Data is available in one place and can be exported whenever you need it from wherever you may be. To reduce the risks of cyber breaches, PAR Technology will act as an additional layer of technical support for your restaurant. Brink POS updates automatically and features will always be on the latest version in real-time at no extra cost.

Features that will benefit your brand

Outdated point-of-sale solutions do not provide essential features to help restaurants with their services. Brink POS, on the other hand, presents features like customizable menus, Brink Kitchen, and built-in loyalty that are beneficial to your services and designed to help guide your brand’s growth.

Customizable menus give restaurant owners and managers the freedom to personalize their brand by creating custom-built layouts, borders, and panels. This enables you to match your restaurant and maintain consistency throughout all applications.

To maintain regularity throughout your entire restaurant, Brink kitchen can be configured to unite your front and back-of-the-house staffers. Brink Kitchen is a built-in feature that is designed to reduce errors and improve the overall efficiency of your restaurant by increasing the communication of staff. Instead of juggling multiple orders on the line, Brink Kitchen permits your staff to easily keep track of and prioritize orders accordingly. Restaurant operators can ensure guests’ substitutions or special requests are always achieved to strengthen customer satisfaction.

Another way Brink POS strengthens customer satisfaction is through built-in loyalty programs. Brink POS can be configured to the best loyalty programs like Punchh that allow restaurants to connect with customers across all ordering channels. The Punchh loyalty program offers unmatched breadth and depth for industry-specific integrations and creates engaging campaigns through valuable customer data. Loyalty programs are currently a hot commodity in the restaurant industry and can help attract and retain customers.

Brink POS is tailored to fit the wants and needs of restaurant owners and operators. Make the switch to Brink POS today to remove the vendor spaghetti and the inconsistent experience that comes with legacy POS solutions. Tech is winning and it is time for your restaurant to be at the forefront of technology.

Learn more

Brink POS is a monthly SaaS (software as a service) subscription and is competitively priced so there are low up-front costs and lower maintenance costs. To learn more about how Brink POS can help your brand, request a demo today!